IT support for small businesses
We offer remote and on-site IT support for small businesses in the Arkansas River Valley and across Northwest Arkansas. When you're having computer or network troubles, you can send us a request through our client portal or give us a call.
We troubleshoot remotely, so most problems are fixed within minutes. More urgent issues are prioritized. If it cannot be resolved remotely, we'll come to you.
Support is pay-as-you-go at $175/hr, billed in 30-minute increments with no contract or monthly fee. On-site visits have a two-hour minimum.
If your business relies on its IT every day, Managed IT includes unlimited remote support during business hours for $150 per user a month.
Our technicians have over a decade of experience supporting small offices. And we maintain documentation on your equipment, network, and software, so we stay familiar with your setup.
Problems we can help with
- Printers
- Scanners
- Computers (desktops/laptops)
- IoT devices
- Networking hardware
- Software installation, troubleshooting, and more
- Cloud troubleshooting, setup, and more
- Consulting
- Security cameras
- Accounts and access controls: locked accounts, password resets, setting up new hires, and handling departures (automated with Klef)
- Internet and WiFi
- VoIP phones
- Security: antivirus, updates, and MFA
- File sharing: NAS, Google Drive, Dropbox, OneDrive
- Smart TVs
- And more
Pay-as-you-go IT questions
How do I ask for help?
You can send a support request through our client portal, give us a call at 479-370-0008, or email us at hi@logram.io.
How do you fix a computer remotely?
We connect through secure remote support software or, if you prefer us being hands-off, we can set up a Google Meet or Zoom meeting to guide you through it.
When can we get help?
Monday to Friday, 9 AM to 4 PM. If urgent, send the request anyway and we can resolve it after-hours.
How fast will you respond?
We respond to most requests within a couple of hours. Managed IT clients get set response times by priority, starting at 30 minutes for critical issues.
How is support time billed?
We bill $175/hr in 30-minute increments. On-site visits have a two-hour minimum. Work outside of 9 AM - 4 PM CT Monday-Friday is billed at 1.5 times our rate.
Can you help with a program only our industry uses?
Usually, yes. We can also work with your vendor on your behalf.
What if the problem is our Internet provider?
We can call them on your behalf and work with them until service is restored.
Can you set up a computer we already bought?
Yes, we can. We can set up your accounts, email, printers, programs, and transfer your files from your old computer.
Do you support Macs?
No. We support Windows computers, and servers running Windows Server or Linux. We don't support Macs or Linux desktops.
Can you help our remote employees?
Yes, we offer support by connecting to their computers remotely.
Do you do hardware repairs?
We do not do hardware repairs at this time. We can advise on whether the issue is hardware-related, but you'll have to coordinate the repair yourself.
How do we get started with you?
A short call can get us started in most cases. We'll guide you through what we need from you. For more complex situations, we will need to visit on-site.
Contact us
Schedule a meeting or send us an email.
October2026
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